Customer Feedback

Secondary Glazing Feedback

If you wish to supply your own feedback on our Secondary Glazing please don't hesitate to contact us

Product: Secondary glazing
I have recently fitted the two windows I ordered a few weeks ago and I was very impressed with the quality and service you provide. More importantly the customer is over the moon with them. They were fitted in a private lounge of a Tudor period bed and breakfast house which fronts directly onto a road with pubs and eateries nearby, with the subsequent noise from the original very thin and draughty windows - what a difference they make! and good looking too. So impresssed are they that they would like to go ahead and order the windows for all the front facing bedrooms windows...
- K.F.

Product: Secondary glazing
Thank you for another accurate, prompt and well made order. The house is now ready for next winter, or this summer if it doesn't improve, with all windows fitted with your excellent units. I shall recommend the company to all I meet and will come back again should the need arise.
- M.O.

Product: Secondary glazing
I have had a couple of quotes for some more secondary glazing. Duration have come out tops again and I was very pleased with the service and units that you sent me before. They are top quality and so easy to fit. The difference they have made insulating both sound and heat is phenomenal.
- D.B.

Product: Secondary glazing
Just to let you know that I have fitted the secondary glazing units you supplied to London for me, and they are great. They have cut out a tremendous amount of noise and drafts. Thank you very much for your prompt delivery and the quality of your product.
- L.C.

Product: Secondary glazing
Very, very pleased with the secondary double glazing unit. Easy and quick to fit in just a few hours and the acoustic glass has made a HUGE difference to the traffic noise. We sealed the edges (and the trim was stuck on with it too over the top), with 'Everbuild' acoustic sealant which we purchased for a few pounds from an online site. We would not hesitate to order from you again. Always plenty of help and advice available from you too which is reassuring when ordering online.
- K.N.

Product: Secondary glazing
Thank you very much for another very well and accurately made product delivered very quickly. An order for another four will be made soon.
- M.O.

Product: Secondary glazing
I have recently purchased and fitted secondary glazing with acoustic glass. All I can say is why didn't I do it sooner. The quality of the frames is excellent, fitting is so simple and the noise reduction is 100%. The only thing I can hear is a police siren faintly and I live next to a busy city centre road. Thank you for a hassle free ordering right through to delivery (only 3 weeks after ordering)
- G.H.

Product: Secondary glazing
...I am delighted to say that it fits beautifully, looks very neat, and all the draughts appear to have been banished. I have been very impressed with the service provided by your company, which has been very professional and helpful, and I would recommend you to anyone who asks!
- J.G.

Product: Secondary glazing
The secondary glazing arrived early Tuesday morning, delivered by a very helpful driver. The condition of the goods was excellent and within two hours it was in position. I shall be ordering more glazing before long. Thank you for your attention and for providing such a first class product.
- K.S.

Product: Secondary glazing
Can I first & foremost thank you for the service and the quality of product...for what was a very discerning client. My client was delighted with the outcome... Everyone I spoke to at your company was very friendly and professional which is very unusual in the industry....Once again thank you for a first class service...
- D.D.

Product: Vertical Sliding Secondary glazing with acoustic glass
The 2 sash windows you just supplied are superb and have already made a big difference to my daughter's bedroom both in terms of noise and draft prevention. I will (and have) be recommending you to my friends.
- S.P.

Product: Secondary glazing with acoustic glass
Just thought that I would email you with my comments following the fitting of your secondary glazing system with the stadip acoustic glass! Thanks for all your help with this, and can now report that after fitting they are fantastic. I bought them to solve the problem of living next to a busy main road, and yes the sound insulation is brilliant! I can now watch the cars go past in silence, and more importantly live and sleep in peace and quiet. The rooms with this fitted are now also noticeably warmer than the others, and no condensation problems have occurred. I will be in touch shortly to do the rest of the house.
- N.P.

Product: Secondary glazing with acoustic glass
Re: Thanks! Hi, I just wanted to write a quick note to comment on the secondary windows I ordered from you. The build quality is excellent and the acoustic glass cuts down outside noise very well. Everyone I dealt with at Duration was professional, courteous and aimed to please. Top marks all round.
- Z Dover

Product: Secondary glazing with acoustic glass
I felt that I had to write to you about the manner in which the above order was processed. No praise is high enough when speaking of the quality service provided by your staff. They were helpful, polite, patient and extremely competent ----- from first contact to delivery. The product is excellent quality, well designed, well executed and produced on time. Thank you.
- EWG Thomas

Product: Secondary glazing with acoustic glass
Many thanks for the excellent product and service. The SDG units have been installed in a listed building in Tavistock. The planners, my tenants and myself are very pleased. Thermal and acoustic efficiency is excellent. The product was easy to specify and to install and is well made. All the staff I met on my three visits to Canvey Island were friendly, well organised, informative and helpful. Duration seems to be a happy and well run business. Just like British business should be.
- W.H.M.P.

Product: Secondary glazing
Thank you Duration... Looks good. Hassle free ordering and fitting
- B.P.

Product: Secondary glazing
I would like like to say thank you for the way you handled the order I made for the Secondary Glazed unit, the unit was fitted in no time at all and I must say this was the easiest way I have ever earned brownie points, now that the unit is fitted it looks great and it's so efficient too.
- J.W.

Folding Door Feedback

If you wish to supply your own feedback on our Bi-folding (Folding) doors please don't hesitate to contact us

Product: Aluminium Folding Doors
I ordered two bi fold doors and a window from you. I have to say, they are fantastic. Very pleased. Thanks for the great service - superb product too (builder have been bringing others round to look - more orders from Kent soon!)
- G.O.

Product: Aluminium Folding Doors
Re: Aluminium Bi-Fold Door (Kingswood Estate Agents Account). I write regarding the above and thank you for your good service and quality door. Our fitter stated that the door was well manufactured and easy to fit with clear instructions. Ken in your ordering department was very professional and the ordering process was straightforward. We will recommend Duration to all our clients.
- Kingswood Estate Agents - teamprop.co.uk

Product: Aluminium Folding Doors
We had no experience of such a product... Ken has been extremely helpful throughout and has assisted and advised through the whole process which has made things very easy for us as a first time customer. The doors arrived ahead of schedule. The customer is very impressed with the doors... Our fitter was extremely impressed with the product and the fitting instructions received. He is a perfectionist and very insistent on having everything right...He was so impressed with the product that he said we should sell more of these doors. Thank you again for your help and quality of product and service. We hope to do business with you again.
- B.W.

Product: Aluminium Folding Doors
Thank you - the client is delighted, thereby so are we! Well done. Good product and service. We therefore wish to place another order, this time for a 4 panel bi-fold door.
- Trade Customer.

Product: Aluminium Folding Doors
Tracey and others at Duration. Just to let you know that I have installed the bi-fold doors ordered a little while ago and have attached a pic of the result! We are very pleased with the quality of the product and would certainly recommend them to anyone else.
- M & M.F.

Product: Aluminium Folding Doors
Just to say we had an extension built to the rear of our house to serve as a dining and garden room. Our architect and his builders recommended that we use your bi-fold doors, three sets to give the best space, light and access to the new room. They were absolutely right...we have moved into the new room and it is an absolute joy. Thank you Duration...the doors are also an engineering treat. We are so pleased we have asked our builder to quote for replacing our nine windows and patio door with your products.
- D.F.

Product: Aluminium Folding Doors
We have now finished our final reveal for The Home Show Series 2 and would like to wrap it up by saying a huge thank you for all your participation and contribution to the programs. More info »
- The Home Show Stylist Team

Windows Feedback

If you wish to supply your own feedback on any of our products please don't hesitate to contact us

Product: Aluminium Windows
Just wanted to say thank you for the windows. Superb quality and fitted easily happy to have you use me for any promotion to your brochure.
- B.Hawkins

Product: Aluminium Windows
I wanted to drop a note to say how pleased I am with the doors and windows you provided. They all fitted perfectly and have a very reassuringly high quality look and feel. The doors slide perfectly and look fantastic in situ, as do the windows. The pre and post sales was great... The staff were all extremely helpful throughout the process.
- S.P.

Product: Aluminium Windows
My wife and I felt we just had to write to you to thank you for a superb customer service. We are absolutely thrilled with the windows that you supplied for us, we could not fault your service, price, delivery or product. Often companies only get to hear from people when it is a grumble but we felt you all deserve a pat on the back. Your delivery driver was brilliant too, arriving at exactly the time he said he would and very cheerful with it.
- R.G.

Doors Feedback

If you wish to supply your own feedback on any of our products please don't hesitate to contact us

Product: Aluminium Patio Doors
I am in receipt of my new patio doors, fitted by [name removed], and they are fabulous. Everyone at Duration has been so friendly and so helpful it's been a pleasure doing business with you. I had a lot of help and support from Mick and Steve so a special thanks to them.
- D.P.

Product: Aluminium Doors
I wanted to drop a note to say how pleased I am with the doors and windows you provided. They all fitted perfectly and have a very reassuringly high quality look and feel. The doors slide perfectly and look fantastic in situ, as do the windows. The pre and post sales was great... The staff were all extremely helpful throughout the process.
- S.P.

Product: Aluminium Room Divider
Had a three panel room divider fitted between our sitting room and a new conservatory three years ago. Looks great and works well. My conservatory company had not come across Duration before but I believe they have used your products again since then.
- M.D, Gosport

Product: Aluminium Room Divider
Re: 3 pane room divider - just to say thanks very much to everyone concerned for a great product and for the great service. I installed the doors the day they arrived - no problems at all.
- S.D.

Product: Aluminium Patio Door
...my husband searched the internet and found exactly what was required on your website and at a very acceptable price. The architect, having no knowledge of your company was somewhat reticent, especially in view of the price quoted. ...we visited your factory and were delighted with the service we received and to be able to see the product in your display setting. We now have a set of patio doors which provide us every day with a magnificent view of our local river and beautiful countryside. They sliding door sections operate with ease and the whole unit is a credit to Essex workmanship. ...I will be more than happy to provide you with a testimonial of my satisfaction.
- G.C.

Product: Aluminium Patio Door
...they are extremely well made. Thanks again and I will definitely use Duration for any other windows I need in the future.
- G.P.

Product: PVCu Stable Door
Hi Steve, just thought I would drop you a line a tell you how pleased my wife and I are with the stable door you supplied to [removed name] on our behalf. We are very impressed with the quality of the product (and I believe [removed name] were also impressed)
- G.C.

Product: PVCu Stable Door
Just to thank you and makers of my stable door, finally fitted and looking good!! Thank you again.
- R.B.

Product: PVCu Stable Door
...from what I can see the quality etc has more than reached our expectations. So thank you very much to you all. We certainly will be recommending Duration.
- T.A.

ABD Feedback

If you wish to supply your own feedback on any of our products please don't hesitate to contact us. For more information on ABD's products, visit www.aluminiumbydesign.co.uk:

Product: ABD aluminium conservatory roof
Last Thursday 18th January we had storms that brought exceptional high winds. These winds were strong enough to rip the cover to our water tank on our roof off sending it hurtling down five stories onto the conservatory roof. At the time my 17 month old son, Angus, was having his nappy changed exactly beneath where it fell. Remarkably the glass roof including the glass itself withstood the impact and, although it damaged the conservatory, it bounced off and landed on our roof terrace. The water tank lid was about 1.5 by 3 metres, covered in lead and extremely heavy. It took two burly professional builders to remove it from the terrace. There is no doubt in my mind that, had the conservatory not been built to the standard it was my little boy and the nanny would have been killed. Since the storm we have had heavy rain and, to my astonishment, the roof has not even leaked.
- P.C.

Product: ABD Conservatory
Just wanted to say thanks so much for your efforts in producing my order including for the conservatory via ABD. The quality of manufacture, finish and protection is appreciated and I only hope my measurements allow the fitting to be without drama!!Thanks too to Mick and Bill and all at Duration.
- J.F. BSc (Hons) MRICS

Customer Service Feedback

If you wish to supply your own feedback on our customer service please don't hesitate to contact us

Customer Service
...like to thank you and the team at Duration for your terrific customer service so far. It has been an absolute pleasure to deal with you all...we will certainly pass the word about Duration... Thanks again for all your help - you compared to others we have dealt with...have a very impressive and slick operation...
- A.M.

Customer Service
...I have been very impressed with the service provided by your company, which has been very professional and helpful, and I would recommend you to anyone who asks!
- J.G.

Other Feedback

If you wish to supply your own feedback on any of our products please don't hesitate to contact us

Website
I found your website good and easy to use.
- G.M.

Product: Easyfit Coving
Have just installed the coving kit you supplied - really excellent. My builders are really impressed and will offer it to other customers.
- D.C.